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FAQS

ALL YOU NEED TO KNOW

FREQUENTLY ASKED QUESTIONS

1

WHERE CAN I FIND AN attica STORE?

attica AT CITY LINK:

attica at City Link is the first and the biggest department store  in Greece and is located in a unique historical building in the centre of Athens.

Address: City Link, 9 Panepistimiou str., Syntagma Square, Athens

Contact: +30 211 1802600

ACCESS

Located at the centre of Athens, attica at City Link is very easily accessible by almost any means of public transportation (metro, tram, bus) towards Syntagma Square. From there, you will walk a 3 minute distance along Panepistimiou street.
If you choose to reach attica by car, then you may park at one of the following parking lots (free parking for 3-hours for purchases over €200):

  • Omirou street parking lot
  • Klafthmonos Square parking lot


attica AT GOLDEN HALL:

attica’s second retail division is located within Golden Hall Shopping Center.

Address: Golden Hall, 37A Kifissias Avenue, Maroussi, Athens

Contact: +30 211 1814000

ACCESS

Access by Public Transportation:
You may use the bus to visit attica at Golden Hall.

  • Towards Kifissia (northbound): Olympic Stadium Bus Stop.

    Buses: Α7, E14, Χ14, 550
  • Towards Athens center (southbound): Helexpo Center Bus Stop.

    Buses: Α7, E14, Χ14, 550
    Easy access through the underground pedestrian access crosswalk located near the bus stop.

Access by car:

  • From Athens: Kifissias Av. (northbound) / turn right on Olympic Stadium Exit / Spirou Loui Av. / turn right on the 1st underground crossing
  • From Kifissia: Kifissias Av. (southbound) / turn right on Artemidos str. / turn left on Pittara str.
  • From Kimis Av. / Veikou Av.: Kimis Av. (northbound) / turn right on Neratziotissis str. / turn right on Artemidos str. / turn right on Pittara str.
  • Attiki Odos to Elefsina: Exit 11 Kifissias Av. / turn right on Artemidos str. / turn left on Pittara str.
  • Attiki Odos to Markopoulo /Airport: Exit 10 Kimis Av. / turn left on Neratziotissis str. / turn right on Artemidos str. / turn right on Pittara str.

attica AT THE MALL ATHENS:


Address: Αndrea Papandreou 35, Μaroussi

Contact: +30 211 181 4000

ACCESS

Access by Public Transportation:

  • Electric Railway (ISAP)-Neratziotissa Station
  • Attiko Metro - Neratziotissa Station
  • Proastiakos Urban Railway - Σταθμός Neratziotissa Station

Access by car:

  • Attica Ring Road Exit 11: Olympic Station/Kifissias Avenue

attica ΑΤ TSIMISKI :

attica’s newest branch is located on Tsimiski street right in the center of Thessaloniki. Showcasing an exclusive list of fashion brands that combines upscale international designers with popular Greek brands, attica offers a great variety of choices in womenswear, menswear, accessories, shoes and beauty.

Address: 48-50 Tsimiski str., Thessaloniki

Contact: +30 231 1813000

ACCESS

Right in the center of Thessaloniki, you may visit attica on Tsimiski street by bus, taxi or car.

attica AT MEDITERRANEAN COSMOS:

attica at Mediterranean Cosmos: attica department store at Thessaloniki is located within Mediterranean Cosmos Shopping center, just a few minutes away from the airport.

Address: Mediterranean Cosmos, 11km National Road
Thessaloniki - Moudania, Thessaloniki

Contact: +30 231 1813000

ACCESS

Just a few minutes away from the airport, you may visit attica in Mediterranean Cosmos by bus, taxi or car.

2

attica OPENING HOURS

attica AT CITY LINK:

Opening Hours: Monday to Friday 10.00 - 21.00
Saturday 10.00 - 20.00

attica AT GOLDEN HALL:

Opening Hours: Monday to Friday 10.00 - 21.00
Saturday 10.00 - 20.00

attica AT THE MALL ATHENS:

Opening Hours: Monday to Friday 10.00 - 21.00
Saturday 09.00 - 20.00

attica TSIMISKI:

Opening Hours: Monday - Friday 10.30 - 21.00
Saturday 10.30 - 19.00

attica AT MEDITERRANEAN COSMOS:

Opening Hours: Monday to Friday 10.00 - 21.00
Saturday 10.00 - 20.00

3

WHICH ARE attica’s SERVICES?

CREDIT CARD PAYMENT:

Make your purchases and pay with up to 12 non-interest monthly installments with your credit card (this service may or may not apply depending on the credit card).

RETURN POLICY:

If you are not satisfied with your purchase, you may return it to any attica store within 40 days and we will be happy to exchange it for any merchandise within the store. Please bring the purchase receipt with you and make sure that the merchandise is unused and with any labels still attached. We cannot exchange personalized perishable or time critical goods. Please see the following list for some non-exhaustive examples:

  • Goods which have been altered, or personalized to a customer's specification
  • Beauty items including toiletries and cosmetics which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased.
  • Lingerie, swimwear, cosmetics and earrings that are protected by hygiene seals.

PERSONAL SHOPPING:

Enjoy a more personalized shopping experience within our VIP room with the assistance of our personal shoppers who will use their expertise and knowledge of current and emerging trends to find exactly what you are looking for.
    Personal shopping includes:

  • Prior research according to your needs and budget.
  • One-to-one consultation
  • Hotel delivery of purchased items.

If you wish to book an appointment or for further information, please call:

attica City Link:
9 Panepistimiou str., Athens, 4th floor, Τ: +30 211 1802825

attica, Golden Hall:
37A Kifissias Av., Marousi, Ground Floor, T: +30 211 181 4330

Valid at: attica City Link & attica Golden Hall.

BEAUTY BAR:

Visit attica’s beauty bar and pamper yourself with a manicure, pedicure or any other beauty treatment available.

attica City Link:
9 Panepistimiou str., Athens, 4th floor, Τ: +30 211 1802814

attica, Golden Hall:
37A Kifissias Av., Marousi, Ground Floor, T: +30 211 181 4046

CAFE-RESTAURANT:

Visit "The Upper House" on the top floor of attica at City Link and indulge yourself with a great coffee or a delicious snack while admiring the Athens view in a unique and friendly environment.

Valid at: attica City Link

attica-FASHION GIFT CARD:

this is the answer to all of your gift-giving dilemmas. Available in any denomination, attica’s fashion gift card is available to buy in-store,and offer to your loved ones. They can use it to purchase anything they like within attica department stores.

PARKING:

attica City Link:
attica offers you free parking for 3 hours when you spend a minimum of 200 euros in store. This service is offered at the following parking lots:
12 Omirou street, Athens
Klafthmonos square
34 Perikleous street, Athens

attica Golden Hall:
You may park your car at the Golden Hall parking lot with a 3 euro all-day charge.

attica Mediterranean Cosmos:
You may park your car at the Mediterranean Cosmos parking lot with a 1,5 euro all-day charge.

attica The Mall Athens:
You may park your car at the Mall Athens parking lot.

HOME OR HOTEL DELIVERY:

Make your purchases at attica without having to worry about who is going to carry them back to your hotel. We can arrange a complimentary delivery for you!

Valid at: attica City Link & attica Golden Hall

STORAGE LOCKERS:

Before starting your shopping spree, leave your personal belongings in the storage lockers on the -1 floor of attica at City Link.

Valid at: attica City Link

ALTERATIONS:

You love it but it doesn’t quite fit? Ask about our alteration service available for items purchased in-store.

ΑΤΜ SERVICE:

Carry out your transactions inside the store using the cash machines available on the ground floor of attica at City Link.

Valid at: attica City Link

TΑΧ-FREE SHOPPING:

Non-EU residents may enjoy our tax-free shopping service by simply filling a tax free refund form (for purchases over €120).

MULTIPLE-PURCHASES TILL POINT:

Why wait in line to pay for your purchases on several till points on different floors when you can gather all items at/on one single till point simply by asking for the Multiple-Purchases form when making your first choice in store.

RELAXATION ROOM:

Pamper yourself with a holistic relaxation treatment in our Relaxation Room. With all-natural organic products by Neal’s Yard Remedies, our skin care and massage therapists will work on your face and body. Choose from a menu of 6 treatments for the face and 4 for the body and indulge in a rejuvenating and mind-easing experience.
    To book an appointment or for further information, please call at +30 211 1814046.

Valid at: attica Golden Hall

4

WHEN DOES THE SALE PERIOD BEGIN?

THE OFFICIAL ATTICA SALE PERIODS ARE:

  • Summer Sale: January 15 to February 28
  • Winter Sale: July 15 to August 31
  • Mid-season Sale: 1 to 10 of November & 1 to 10 of May

Please note that these dates our approximate so we would urge to call the stores to learn more about our sale or about ad hoc special offers:

attica City Link: +30 211 1802600
attica Golden Hall: + 30 211 1814000
attica The Mall Athens:
+ 30 211 1814000
attica Tsimiski: +30 231 1819000
attica Mediterranean Cosmos: +30 231 1813000


5

HOW CAN I SHOP TAX-FREE AT attica?

Non-EU residents can benefit from our Tax-free service in all attica stores for a total spend over €50 by simply filling out the tax free refund form:

  • attica City Link: register on the 6th floor
  • attica Golden Hall: register on the ground floor
  • attica The Mall Athens: main register
  • attica Tsimiski: register on the below ground level
  • attica Mediterranean Cosmos: main register
6

HOW CAN I EXCHANGE A PRODUCT?

Return Policy: If you are not satisfied with your purchase, you may return it to any attica store within 40 days and we will be happy to exchange it for any merchandise within the store. Please bring the purchase receipt with you and make sure that the merchandise is unused and with any labels still attached. We cannot exchange personalized perishable or time critical goods. Please see the following list for some non-exhaustive examples:

  • Goods which have been altered, or personalized to a customer's specification.
  • Beauty items including toiletries and cosmetics which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased.
  • Lingerie, swimwear, cosmetics and earrings that are protected by hygiene seals.

7

PERSONAL SHOPPING

ENJOY A MORE PERSONALISED SHOPPING EXPERIENCE AT attica.

Enjoy a more personalized shopping experience within our VIP room with the assistance of our personal shoppers who will use their expertise and knowledge of current and emerging trends to find exactly what you are looking for.
Personal shopping includes:

  • Prior research according to your needs and budget
  • One-to-one consultation
  • Hotel delivery of purchased items

If you wish to book an appointment or for further information, please call:
attica City Link: 9 Panepistimiou str., Athens, 4th floor, Τ: +30 211 1802825
attica, Golden Hall: 37A Kifissias Av., Marousi, Ground Floor, T: +30 211 181 4330

Valid at: attica City Link & attica Golden Hall

8

WHERE CAN I PARK MY CAR WHEN VISITING attica?

attica CITY LINK:

attica offers you free parking for 3 hours when you spend a minimum of €200 in store. This service is offered at the following parking lots:
- 12 Omirou street, Athens
- Klafthmonos square

attica GOLDEN HALL:

You may park your car at the Golden Hall parking lot with €2,5 for less than an hour, €3,5 for 1-2 hours and €4 for 2 hours and above.

attica TSIMISKI:

You may park your car for free at the KINISI parking lot (38 Vas. Herakleiou street) for 2 hours when you spend a minimum of €100 in store.

attica MEDITERRANEAN COSMOS:

You may park your car at the Mediterranean Cosmos parking lot with a €1,5 all-day charge.

attica THE MALL ATHENS:

You may park your car at the Mall Athens parking lot with a €1,5 charge per hour or with €4,5 all-day charge.


9

WHAT IS CARELAB BY attica?

Carelab by attica is a complete beauty, nutrition and baby-care section within the cosmetics floor at attica City Link and at attica Golden Hall in Athens and at attica on Tsimiski street in Thessaloniki.

Inspired by a holistic approach of treatment, carelab by attica offers a wide range of body and face hygiene, baby care and healthy nutrition brands such as La Roche Posay, Avene, Koρρές, Bepanthol, Castalia, Neutrogena, Roc, Klorane, Darphin, Karin Herzog, Roger & Gallet, Neal’s Yard Remedies, Aveeno, Nuk, Philips/Avent, Gehwol, Compeed, Apivita.

But even if we are not sure about what we are looking for, experienced pharmacists will take us through all the available choices and make suggestions according to our own personal needs.


10

WHERE CAN I BUY AN attica FASHION GIFT CARD?

Available in any denomination, attica’s fashion gift card is available to buy in-store, and offer to your loved ones.

They can use it to purchase anything they like within attica department stores.


11

HOW CAN I APPLY FOR AN attica MEMBER CARD?

attica member is attica’s membership card intended to provide you with the latest news about arrivals, special offers, events and promotions.
Also, when presenting your attica member card enjoy special benefits such as:

  • Up to 20% discount at exclusive cafés and restaurants surrounding attica at City Link. The discount is valid for:
            The “Upper House” Café-Restaurant located on the 6th floor of attica City Link
             The “Pasaji” restaurant located at the ambient Spiromiliou Arcade within City Link.
  • Up to 10% discount at exclusive cafés and restaurants surrounding attica in Golden Hall. The discount is valid for:
            The “Wagamama” asian restaurant located on the 3rd floor of Golden Hall Shopping Center
  • Up to 10% discount on Ianos Bookstores

To enroll for an attica member card, please visit any of our department stores and ask to fill out the attica member form.

12

WHAT IS attica REWARD WORLD MASTERCARD?

attica REWARD WORLS MASTERCARD IS A CREDIT CARD DESIGNED BY attica AND EUROBANK TO REWARD YOU EVERYTIME YOU USE IT IN-STORE OR ANYWHERE ELSE..

  • 13% reward every time you use Reward World MasterCard to pay for your purchases at any attica store (4% during sale periods)
  • 2% reward every time you use Reward World MasterCard anywhere else in Greece or abroad

Rewards convert to Euros that you can spend in-store during your next visit at attica.

You can apply for an attica Reward World MasterCard:

  • by visiting any attica store and filling out an application
  • by calling at + 30 210 9555555
  • by visiting any Eurobank store
  • online on www.atticadpsreward.gr
13

WHERE CAN I FIND attica’s MAGAZINE?

Attica magazine is a bi-yearly edition distributed for free in store and along with a popular Greek newspaper.

To learn more about attica’s magazine, please call at +30 211 1802500.